Your 100% satisfaction is important to us. We offer a 30-day return, exchange, or store credit.
If a product gets damaged or was faulty upon delivery – we offer a 100% refund or exchange. Timing: we have a 30-day return and exchange policy from the day item was shipped. To be eligible for a return, goods must be unopened, unused, undamaged, and accompanied by proof of purchase and include all original packaging.
To initiate a return or exchange, please complete the following steps:
Go to My Account, Login and go to Orders, click on the order with the item(s) you want to refund, and click on the green return button. Be sure to fill out all required information. Please include as much detail as possible and send a photo or two of the items.
We will provide you with the information needed to return your item. We recommend strongly to get proof of postage when returning goods to avoid “lost packages” situations. Please note that purchasers are responsible for the shipping costs of the returned item(s). When the returned item is received and inspected, you will receive a confirmation email, notifying you about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to your original payment method shortly after and should take around 5-7 days for a refund depending on your financial institution.